(5.0 / 5)1864+ Ratings

Hearing Direct Reviews

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Overall Rating

5.0
6 Reviews
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About Hearing Direct

HearingDirect.com is a company that specializes in providing a wide range of hearing aids, batteries, and accessories. They are known for their vast selection of hearing devices and their commitment to customer satisfaction. In addition to their products, they also offer services such as online hearing tests and consultations with their team of audiologists. This allows customers to determine their level of hearing loss and receive personalized advice. The company has received positive feedback from customers for their prompt service, wide range of products, and good value. They also offer a 30-day money-back guarantee on all orders, providing customers with peace of mind when making a purchase. Their products include a variety of hearing aids, batteries, and accessories such as anti-feedback sleeves, battery doors, cleaning wire packs, and more. They also sell amplified phones and other assisted hearing devices. The company operates both in the UK and the US, making their products and services accessible to a wide audience. They are recognized as one of the world's largest online hearing aid experts. Their commitment to quality and customer service has earned them thousands of positive reviews. They are open from Monday to Friday, 09:00 - 17:00. Customers can contact them at their phone number 0800 032 1301. Their office is located at Watling House, Icknield Way, East Anton SP10. Please note that this information is subject to change and it is always best to visit their official website for the most up-to-date information.

Hearing Direct Pros & Cons

Pros:

  • Affordable Prices: HearingDirect.com offers a wide range of hearing aids and accessories at competitive prices, with some starting from as little as £229.
  • Quick Service: Customers have reported prompt delivery of orders, with an on-time delivery rate of greater than 84%.
  • Customer Service: The company is known for its friendly telephone manner and good knowledge of products, with multiple communication channels available (email, live chat, telephone).
  • Variety of Products: The platform provides a vast range of hearing devices, batteries, and accessories, including in-ear and behind-the-ear hearing aids, amplified phones, and assistive listening devices.

Cons:

  • Non-Delivery Issues: Several customers have reported non-delivery of products, with some orders taking a long time to arrive or not arriving at all.
  • Poor Customer Service: Some users have experienced poor customer service, including being ignored or not receiving responses to their queries.
  • Exchange, Refund, and Cancellation Policy Issues: Consumers have expressed dissatisfaction with the company's exchange, refund, and cancellation policies, which can be problematic when issues arise.
  • High Price Level Perception: Despite the competitive pricing, some consumers perceive the prices to be high, especially when compared to other options.

Overall Rating: HearingDirect.com has a 1.6 star rating based on 18 customer reviews, indicating that consumers are mostly dissatisfied.

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Hearing Direct Customer Reviews (6)

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James Salazar
James Salazar
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Feb 10, 2023
Heather Lantz
Heather Lantz
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Feb 8, 2023
Izaket Arsanukayev
Izaket Arsanukayev
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Feb 7, 2023
Kristin Meier
Kristin Meier
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Feb 5, 2023
George Russell
George Russell
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Feb 5, 2023
Rémy Lagueux
Rémy Lagueux
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Feb 5, 2023

Hearing Direct Customer’s Q&A

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Hearing Direct Features and Benefits

HearingDirect.com is a platform that offers a variety of products and services for individuals with hearing difficulties. Here are some key features and benefits:

  • Variety of Products: The platform provides a vast range of hearing devices, batteries, and accessories. This includes in-ear and behind-the-ear hearing aids, amplified phones, alarm clocks, and amplified doorbells.
  • Quality and Comfort: The hearing aids are designed to fit comfortably in the ear and are less visible, making them suitable for individuals who wear glasses or other accessories.
  • Customer Service: The platform is known for its quality customer service. Customers have reported positive experiences with product returns and refunds.
  • Online Hearing Check: The platform offers an online hearing check that takes just 3 minutes and provides instant results. This can help individuals understand their level of hearing loss and decide on the next steps.
  • Accessories: In addition to hearing aids, the platform also offers other accessories such as tubes, domes, and wax guards to keep the device performing at its best.
  • Amplified Devices: The platform offers amplified telephones with extra loud voice volume and ringers, extra loud alarm clocks for the hard of hearing and hard to wake alike, and assistive listening devices such as TV headphones.

These features and benefits make HearingDirect.com a comprehensive solution for managing hearing loss effectively. However, the best choice depends on individual needs and preferences. It's always a good idea to research and compare options before making a decision.

Hearing Direct Pricing

HearingDirect.com offers a wide range of hearing aids and accessories with prices starting from as little as £229. The average price for hearing aids ranges from £500 to £4,000, depending on the type, model, and brand. Here are some key points about their pricing:

  • Affordable Options: Hearing aids start from £229, with the most competitively priced model being the HD 211 Digital Hearing Aid, which is one of the smallest behind-the-ear devices with barely visible micro-tubing.
  • Variety of Models: Prices vary based on the style, type, design, technology, and brand. There are both basic and high-end models available, including rechargeable options like the HD200 and HD400.
  • Cost Savings: HearingDirect.com has reduced many of the costs associated with buying hearing aids privately, passing these savings directly to customers. This is achieved by providing an online service with phone or email follow-up, cutting out many of the expenses found in traditional high street stores.

For more detailed information, you can visit their website or contact their customer service.

Hearing Direct FAQs

FAQ

Hearing Direct Alternatives

Here are some alternatives to HearingDirect.com:

  1. Audicus: Offers a variety of hearing aids and has a larger team compared to HearingDirect.
  2. TruHearing: Based in West Jordan, Utah, TruHearing provides a range of hearing aids and has a larger team than HearingDirect.
  3. Starkey: Founded in 1967, Starkey is a well-established company in the hearing aid industry with a wide range of products.
  4. Embrace Hearing: Another competitor in the hearing aid market.
  5. Clearly Hearing: Offers a variety of hearing aids.
  6. iHEAR: Provides a range of hearing aids.
  7. Eargo: Known for its innovative and comfortable designs.
  8. Earlens: Offers a unique light-driven hearing aid.
  9. GN Group: A global company offering a wide range of hearing aids.
  10. Sonova: A leading provider of innovative hearing care solutions.

Each of these companies offers a variety of products and services that may suit different needs and preferences. It's always a good idea to research and compare options to find the best fit. Please note that the availability of products and services may vary by location.

FAQ

How To Open A Hearing Direct Account?

To open an account on HearingDirect.com, follow these steps:

  1. Visit the HearingDirect.com website.
  2. Locate and click on the Login button, usually found at the top right corner of the homepage.
  3. In the login section, find and click on the Create Account or Register link.
  4. Fill in the required information such as email address, password, and other personal details.
  5. Click on the Submit or Create Account button to complete the registration.

After successful registration, an email confirmation might be sent. Check the inbox of the provided email address and follow any additional instructions if necessary. Remember, the availability of products and services may vary by location. Enjoy exploring the vast range of hearing devices, batteries, and accessories offered by HearingDirect.

FAQ

Hearingdirect.com Return Policy?

Hearingdirect.com offers a 30-day, money back guarantee. If a customer is unhappy with any item bought from Hearing Direct International, it can be returned up to 30 days after it has been dispatched, for a replacement or full product refund.

For phones or assistive listening devices, these products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact. Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of $10.00 that will be deducted from the refund.

For hearing aids, they can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, a standard repair charge of $65 will be deducted from the refund.

For hearing aid accessories, these products must be returned, in their original packaging, un-opened and in a brand new, saleable condition.

To return goods, customers need to contact Hearing Direct International to obtain a Return Authorisation Number (RAN). This can be requested by emailing customercare@hearingdirect.com or calling on 1-800-216-2331. A member of the customer service team will provide all the information required to return the goods.

Hearing Direct International has a USA handling address for returns, and products are forwarded from there to their UK warehouse at their expense. Mailing costs to the USA address are not covered by Hearing Direct International. Customers will be notified by email or in writing when their returned goods have been received by Hearing Direct International in their UK warehouse.

Please note that returns are not accepted outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered. The 30-day period starts from the date stamped on the receipt when it is put in the post; returns must have a posting date no more than 30 days after this dispatch date.

Unfortunately, no specific shipping policy was found.

FAQ

What is the contact information for Hearingdirect.com?

The contact information for HearingDirect.com is as follows:

  • Phone: 1-800-216-2331 (US), 0800 032 1301 or 01264 313110 (UK)
  • Address: Unit 4, Nine Mile Water, Nether Wallop, Stockbridge, Hampshire SO20 8DR, United Kingdom
  • Operating Hours: Monday - Friday, 9am to 5pm

Please note that representatives will contact within 2 working days of receiving an enquiry. This information is subject to change and it's always a good idea to check the official website for the most current details.

FAQ

What payment methods are accepted by Hearing Direct?

Hearing Direct accepts Visa, MasterCard, PayPal, and AMEX for payment.
FAQ

What are the delivery options and prices for Hearing Direct in the United Kingdom?

Hearing Direct offers Royal Mail 2nd Class, Royal Mail 1st Class, and Special Delivery by 1pm at £3.49, £3.99, and £9.99 respectively. Delivery times vary from 1 to 5 working days, with free shipping on orders over £35.
FAQ

What are the international delivery options and prices for Hearing Direct?

Hearing Direct provides two international delivery options: Royal Mail International (Standard) at £6.99 with an estimated delivery time of 5-10 working days, and Royal Mail International (Express) at £12.99 with an estimated delivery time of 3-4 working days.
FAQ

What is Hearing Direct's return policy?

Hearing Direct has a 30-day money-back guarantee, which allows you to return any item you are not satisfied with up to 30 days after its dispatch for a replacement or full product refund.
FAQ

What is the warranty period for HearingDirect's hearing aids?

All hearing aids sold by Hearing Direct come with a 12-month warranty against defects and faulty workmanship, except for those that have been tampered with or suffered physical damage.
FAQ

About Hearingdirect.com Prices and Cost?

Hearingdirect.com offers a wide range of hearing aids and accessories. The cost of an individual hearing aid varies based on the type, model, and brand. There are many different types of hearing aids, and how the hearing aid fits into or on your ear and its size can directly influence the price. For example, invisible, smaller devices can cost more than behind-the-ear models. The newest and most expensive digital hearing aids come with the most up-to-date features and functions, including Bluetooth, telephone compatibility, weather protection, and directional speech enhancements. The more packed with technology, the higher the price.

Hearing aids can improve the quality of life for the hard of hearing without spending a large sum. They should not be considered a luxury when they are actually a necessity and can be obtained at an affordable price. The average life of a hearing aid is around five years so it is not a short-term investment. It is only natural to seek good value for money, especially for a lasting product.

At Hearing Direct, hearing aids start from as little as 119.00€. This includes an expansive selection of affordable, reliable and discreet devices, from ITE (In the Ear) to BTE (Behind The Ear) aids. The range starts at £229. Today's models are more powerful and smaller than ever before with average price ranging from £500 to £4,000. Hearing aids can cost thousands of pounds for each ear! However, Hearing Direct has removed many of the hefty hearing aid costs associated with buying privately and passed those savings directly on to you.

FAQ

How can I contact HearingDirect.com?

To get in touch with HearingDirect.com, one can use the following methods:

  • Phone: For US customers, the contact number is 1-800-216-23311. For UK customers, the numbers are 0800 032 1301 or 01264 3131103.
  • Post: The postal address is HearingDirect.com, Unit 4, Nine Mile Water, Nether Wallop, Stockbridge, Hampshire SO20 8DR, United Kingdom1.
  • Online Enquiry: One can also complete an online enquiry form on their website14. A representative will contact within 2 working days of receiving the enquiry14.

Please note that the operating hours are Monday - Friday, 9am to 5pm3.

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